Managing Your Online Reputation: Why It’s Important and How to Protect Yourself and Your Small Business

Nicky SmithLeave a Comment on Managing Your Online Reputation: Why It’s Important and How to Protect Yourself and Your Small Business

Your business’s good reputation is one of its greatest assets. It differentiates you from the competition, and customers will pay a premium to do business with a reliable company they can trust. In the past, a business’s reputation was established over time by word of mouth. Today, thanks to the Internet, reputations can quickly rise and fall based on online commentary instantly accessible to a wide audience. A great review can bring a welRead More…

NorthState sells out to corporate acquirer Segra

Nicky SmithLeave a Comment on NorthState sells out to corporate acquirer Segra

Customers and clients should always be wary of large companies purchasing small businesses. Regardless of the PR, this type of transaction is hardly ever completed with the customer experience in mind. Instead, it is often based on the financial gain of the owner of the small business and the strengthening of the larger brand. This month saw NorthState sell out to Segra. While the press release for the merger claims this will bring benefits foRead More…

Hosted Cloud Contact Center Solutions

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In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because of a poor customer seRead More…

5 Signs It’s Time To Upgrade Your Business Communications

Nicky SmithLeave a Comment on 5 Signs It’s Time To Upgrade Your Business Communications

Communication is vital in any business. Whether you are talking to customers or internally to employees, ensuring your company has an efficient and reliable local service provider is essential to make sure business operations run smoothly. Fortunately, communication technology has been advancing in recent years and in turn, giving your company more options for improving systems such as office phone solutions, Voice over Internet Protocol (VoIPRead More…

Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

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It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra cheap toaster, onlRead More…

Advantages of Using a VoIP Phone System

Nicky SmithLeave a Comment on Advantages of Using a VoIP Phone System

Business VoIP systems are becoming a popular option for modern businesses on an international scale. We at Carolina Digital Phone are proud to be able to deliver the best VoIP service that North Carolina business owners can access. Our system is designed to be simple to use, easy to set up and have scalability built-in. With fantastic customer reviews, we are confident that we can provide the ultimate solution that you need. However, you might stRead More…

Americans’ Trust in Mass Media Edges Down to 41%

Nicky SmithLeave a Comment on Americans’ Trust in Mass Media Edges Down to 41%

Americans remain largely mistrustful of the mass media as 41% currently have “a great deal” or “fair amount” of trust in newspapers, television and radio to report the news “fully, accurately and fairly.” This latest reading represents a four-percentage-point dip since last year and marks the end of improvements in back-to-back years after hitting an all-time low. Click here to read the entire story.Read More…

Google Voice for Your Business

Nicky SmithLeave a Comment on Google Voice for Your Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must have feature. In fact, it shouldn’t be even called a “feature” atRead More…

Younger Workers Report Biggest Gains in Happiness With Pay

Nicky SmithLeave a Comment on Younger Workers Report Biggest Gains in Happiness With Pay

The share of American workers satisfied with their paychecks rose last year, and “the biggest leap came from millennials and Generation Z, whose enthusiasm for their compensation shot from 36% in 2017 to nearly 46% a year later,” Lauren Weber reports for The Wall Street Journal. “In all, nearly 54% of U.S. workers said they were satisfied with their jobs in 2018, the highest share reported in more than two decades.”  Click here to reaRead More…

Editorial: Boom time: When the stock market does reflect the real economy

Nicky SmithLeave a Comment on Editorial: Boom time: When the stock market does reflect the real economy

It’s often said that the stock market is not the real economy, meaning: Wall Street traders make educated guesses about the future, so don’t read too much into this or that moment’s results. Stocks bounce around. GDP numbers, hiring and other data better reflect the nation’s health. But if the stock market isn’t the real economy, it’s real life for tens of millions of Americans who have 401(k), IRA or other retirement savings. If youRead More…