Four Rules for a Happier Life from the CEO of Carolina Digital Phone

We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever – or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well as business life. I am sharing these rules in the hope that you may apply them to your everyday life and benefit from them. Rule 1: Laugh and the World Laughs With You Try this – make an effort every dRead More…

North Carolina have expanded to 9 different Area Codes

When area codes were first assigned in 1947, all of North Carolina was assigned area code 704. In 1954, the eastern and central portions of the state–everything from Winston-Salem eastward–split off as area code 919. 704 was reduced to Charlotte and all points west. Despite North Carolina’s growth in the second half of the 20th century, this configuration remained in place for 39 years. In 1993, the eastern and southern portions of the nRead More…

From An Industry Expert: Tips About Can The Internet Handle All The New Traffic?

The world has changed rapidly over the last month or so. COVID-19 has changed how we work and where we work, and one of the side effects of that change is a heavier pressure on the internet. After all, we’re now all working from home, communicating via video calls and sending more emails than ever before. When you take into account how many millions of people around the world are changing their working habits in these ways, it’s clear that thRead More…

How Businesses in America will Thrive after the COVID-19 Crisis

America is a very different place than it was just a couple of weeks ago. When the COVID-19 virus first emerged, we were all told to wash our hands properly and follow typical guidance for stopping the spread of viruses. Now we’re told to stay at home. While there have been many crises over the years, this has changed life as we know it significantly, and all in a short space of time. It’s truly an unbelievable turn of events. But as with Read More…

America 2.0 – When The Crisis Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their income, and schools are shut down. No one is unaffected by the turmoil. While we are struggling through the changes and adjustments needed to Read More…

Open Your Eyes America!

The Coronavirus travelled the entire world from Wuhan, but it did not reach Beijing or Shanghai. Can anybody explain that? There are so many questions, after all, where it all began, in China, the Chinese stock market didn’t crash yet the American and European markets did And when the those markets crashed the Chinese bought big. China has reported about six coronavirus cases per 100,000 people, well below the rates in Italy, Spain, the UnitedRead More…

Managing Your Online Reputation: Why It’s Important and How to Protect Yourself and Your Small Business

Your business’s good reputation is one of its greatest assets. It differentiates you from the competition, and customers will pay a premium to do business with a reliable company they can trust. In the past, a business’s reputation was established over time by word of mouth. Today, thanks to the Internet, reputations can quickly rise and fall based on online commentary instantly accessible to a wide audience. A great review can bring a welRead More…

NorthState sells out to corporate acquirer Segra

Customers and clients should always be wary of large companies purchasing small businesses. Regardless of the PR, this type of transaction is hardly ever completed with the customer experience in mind. Instead, it is often based on the financial gain of the owner of the small business and the strengthening of the larger brand. This month saw NorthState sell out to Segra. While the press release for the merger claims this will bring benefits foRead More…

Hosted Cloud Contact Center Solutions

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because of a poor customer seRead More…

5 Signs It’s Time To Upgrade Your Business Communications

Communication is vital in any business. Whether you are talking to customers or internally to employees, ensuring your company has an efficient and reliable local service provider is essential to make sure business operations run smoothly. Fortunately, communication technology has been advancing in recent years and in turn, giving your company more options for improving systems such as office phone solutions, Voice over Internet Protocol (VoIPRead More…