From An Industry Expert: Tips About Can The Internet Handle All The New Traffic?

Nicky SmithLeave a Comment on From An Industry Expert: Tips About Can The Internet Handle All The New Traffic?

The world has changed rapidly over the last month or so. COVID-19 has changed how we work and where we work, and one of the side effects of that change is a heavier pressure on the internet. After all, we’re now all working from home, communicating via video calls and sending more emails than ever before. When you take into account how many millions of people around the world are changing their working habits in these ways, it’s clear that thRead More…

How Businesses in America will Thrive after the COVID-19 Crisis

Nicky SmithLeave a Comment on How Businesses in America will Thrive after the COVID-19 Crisis

America is a very different place than it was just a couple of weeks ago. When the COVID-19 virus first emerged, we were all told to wash our hands properly and follow typical guidance for stopping the spread of viruses. Now we’re told to stay at home. While there have been many crises over the years, this has changed life as we know it significantly, and all in a short space of time. It’s truly an unbelievable turn of events. But as with Read More…

America 2.0 – When The Crisis Is Over

Nicky SmithLeave a Comment on America 2.0 – When The Crisis Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their income, and schools are shut down. No one is unaffected by the turmoil. While we are struggling through the changes and adjustments needed to Read More…

Open Your Eyes America!

Nicky SmithLeave a Comment on Open Your Eyes America!

The Coronavirus travelled the entire world from Wuhan, but it did not reach Beijing or Shanghai. Can anybody explain that? There are so many questions, after all, where it all began, in China, the Chinese stock market didn’t crash yet the American and European markets did And when the those markets crashed the Chinese bought big. China has reported about six coronavirus cases per 100,000 people, well below the rates in Italy, Spain, the UnitedRead More…

Managing Your Online Reputation: Why It’s Important and How to Protect Yourself and Your Small Business

Nicky SmithLeave a Comment on Managing Your Online Reputation: Why It’s Important and How to Protect Yourself and Your Small Business

Your business’s good reputation is one of its greatest assets. It differentiates you from the competition, and customers will pay a premium to do business with a reliable company they can trust. In the past, a business’s reputation was established over time by word of mouth. Today, thanks to the Internet, reputations can quickly rise and fall based on online commentary instantly accessible to a wide audience. A great review can bring a welRead More…

NorthState sells out to corporate acquirer Segra

Nicky SmithLeave a Comment on NorthState sells out to corporate acquirer Segra

Customers and clients should always be wary of large companies purchasing small businesses. Regardless of the PR, this type of transaction is hardly ever completed with the customer experience in mind. Instead, it is often based on the financial gain of the owner of the small business and the strengthening of the larger brand. This month saw NorthState sell out to Segra. While the press release for the merger claims this will bring benefits foRead More…

Hosted Cloud Contact Center Solutions

Nicky SmithLeave a Comment on Hosted Cloud Contact Center Solutions

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because of a poor customer seRead More…

5 Signs It’s Time To Upgrade Your Business Communications

Nicky SmithLeave a Comment on 5 Signs It’s Time To Upgrade Your Business Communications

Communication is vital in any business. Whether you are talking to customers or internally to employees, ensuring your company has an efficient and reliable local service provider is essential to make sure business operations run smoothly. Fortunately, communication technology has been advancing in recent years and in turn, giving your company more options for improving systems such as office phone solutions, Voice over Internet Protocol (VoIPRead More…

Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

Nicky SmithLeave a Comment on Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra cheap toaster, onlRead More…

Advantages of Using a VoIP Phone System

Nicky SmithLeave a Comment on Advantages of Using a VoIP Phone System

Business VoIP systems are becoming a popular option for modern businesses on an international scale. We at Carolina Digital Phone are proud to be able to deliver the best VoIP service that North Carolina business owners can access. Our system is designed to be simple to use, easy to set up and have scalability built-in. With fantastic customer reviews, we are confident that we can provide the ultimate solution that you need. However, you might stRead More…